Last Updated: November 23, 2025
Orbovia (“Orbovia”, “we”, “us”, or “our”) operates a digital platform that connects customers with independent service providers offering home, personal, professional, and on-demand services (“Services”). We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws.
This Privacy Policy explains how we collect, use, process, share, and protect your information when you access or use the Orbovia website, applications, and services (“Platform”).
By using Orbovia, you agree to this Privacy Policy.
Full name
Mobile number, email address
Address or location details
Profile photo
Login credentials
Payment-related information (processed by third-party processors)
Device information
IP address
App activity and logs
Cookies and analytics data
GPS/location (if enabled)
For service providers:
Valid IDs (if required)
Business permits or licenses
Professional details
Ratings, service history, and verification data
We use your information to:
Create and manage your Orbovia account
Facilitate bookings between customers and providers
Process payments
Verify identity and prevent fraud
Provide customer and technical support
Improve the Platform, features, and security
Send updates, alerts, promotions, and notifications
Comply with legal obligations
We process personal data based on:
Your consent
Performance of a contract (when you book a service)
Legitimate interests (fraud prevention, platform improvement)
Compliance with laws
We may share information with:
Only what is necessary to fulfill a booked service (name, contact, location).
Payment processors (e.g., e-wallets, card processors)
SMS/email providers
Cloud storage & hosting partners
Analytics tools
Logistics or support vendors
Each third party is required to maintain strict confidentiality.
When required by law or for public safety.
We may share information to investigate:
Fraud
Abuse
Platform misuse
Security threats
Orbovia is a marketplace platform. We do not employ, supervise, or control service providers. They operate independently.
Orbovia is not liable for:
Damages, loss, or injury caused by a provider
Provider misconduct, negligence, or unprofessional behavior
Service quality
Delays, cancellations, or disputes
Even though we are not responsible for provider actions, we may:
Suspend or terminate provider accounts
Conduct investigations
Assist with complaints
Reject unsafe or fraudulent providers
Cooperate with authorities
These actions do not make Orbovia legally responsible for provider behavior.
We retain data for:
As long as your account is active
Required retention periods for financial records
Security, fraud prevention, and legal purposes
You may request deletion, subject to legal or operational limitations.
You may request to:
Access your data
Correct inaccuracies
Delete your account
Withdraw consent
Limit processing
File a privacy-related complaint
To request these rights: support@orbovia.com
We use cookies to:
Keep you logged in
Personalize your app experience
Analyze app performance
Provide relevant promotions
You may disable cookies, but some features may not work properly.
We use industry-standard safeguards:
Encrypted communication (SSL/HTTPS)
Secured cloud servers
Authenticated data access
Fraud detection systems
Regular security audits
Despite these safeguards, no system is 100% secure.
Your data may be transferred or stored on servers located outside your country. We ensure appropriate protection through contractual and technical safeguards.
The Platform is not intended for individuals under 18.
We do not knowingly collect data from minors.
We may update this Privacy Policy at any time. Updates will be posted on the Platform, and continued use means you accept the new policy.
For privacy concerns, questions, or data requests:
📩 support@orbovia.com
