Page Title: Refund Policy
Last Updated: November 23, 2025
This Refund Policy explains how Orbovia (“we”, “us”, “our”) handles refunds for services booked through the Platform. All refunds are subject to the terms outlined below.
Refunds may be considered for:
Service not provided by the provider
Technical errors during booking or payment
Provider misconduct (fraud, misrepresentation, or violation of platform rules)
Orbovia reserves the right to review and approve all refund requests.
Refund requests must be submitted via the Platform within 24 hours after service completion.
Orbovia may request supporting evidence (screenshots, photos, or communication history).
Approved refunds will be processed via the original payment method.
Dissatisfaction due to service quality is generally not refundable, as Orbovia does not control provider performance.
Cancellations after the service has begun may incur a non-refundable fee, depending on provider terms.
Any loss caused by provider negligence, delay, or misconduct is handled on a case-by-case basis; Orbovia is not liable for monetary loss unless approved.
Refunds, once approved, may take 3–10 business days to appear depending on the payment processor.
Orbovia is not responsible for delays caused by banks or third-party payment providers.
For questions or support regarding refunds:
